E-administration for Students

E-administration for Students

Below, we list the types of cases for which personal or postal handling was common or compulsory in the past. During the time of the emergency, we kindly ask our students to initiate administration as described below. Cases not listed here are to be initiated through the electronic contact details on the website of the relevant department.

REQUEST FOR PARTICIPATION IN DISTANCE EDUCATION

The purpose of distance education is to enable students to follow their classes and complete their exams, if they can not be physically present due to COVID-19 border closings or due to health problems that put them at high risk. The granted permission is valid until the hindering conditions are in place (e.g. until successful arrival to Hungary), but no later than the end of semester.

All students can apply for the permisson. To request permission, please go to the Administration / Requests menu in the Neptun Education System and submit the "Request for participation in distance education" form. Please note, that in the request form you will have to clarify the exact circumstances of not being able to be physically present. If you would like to start your semester in distance education, you have to submit the formuntil 16:00 CET, 17 August 2020. If you start university now, you can enroll digitally in university with this permission. Once the permission is granted, you will be able to follow in-person courses in the form of distance education with the help of digital tools. However, teachers might define forms of involvement that are different from those students that are physically present.


submission of application, tenders

Method of request

If a Neptun application is available, it must be initiated digitally, if not, an e-mail written from the email address of the student stored in the Neptun system, to the competent department from  with attachments, if necessary. If the faculty uses a template, a specific form for submitting an application or application, please use those.

Administration

Electronic or telephone communication with the student, rectification if necessary; the decision is delivered electronically. An exception to this is the decision terminating the student relationship, which will be delivered by postal receipt.


Certificate of student legal status or other cases

Method of request

Certificates may be requested:

Administration

Certificates may be subject to payment of fees and service fees for this school year under these terms. Mails are posted at most once a week, please note this when requesting mail!


orphan's care, completion and authentication of other official certificates

Method of request

Entitlement to health insurance and family support benefits with regard to the care and education of the child is extended until the emergency ceases, so no justification is required. Any other certificate may be requested from the student's email address stored in the Neptun system, by sending the document that should be filled in to the Quaestura Office email address (quaestura@elte.hu), indicating whether an electronic or paper based certificate is required.

Administration

At the request of the student, the certificate is sent by post. Mails are posted at most once a week, please note this when requesting mail!


validation of student ID card

Can't initiate, 2019/2020 student ID cards, which were valid for the 1st semester of the school year are valid for 180 days after the end of the emergency.


Receiving new student ID card

Unable to initiate, issuance of new student ID cards are suspended until revoked.


Issuance of temporary student certificate

Method of request

You can apply for it by starting the case in Q-tér. Please indicate that you are requesting a certificate electronically or by mail, otherwise the certificate - temporary ID card - will be mailed. If requested electronically, it will be sent to your email address stored in Neptun. Postage of the proof of legal relationship by post is subject to a fee (HUF 650). Mails are posted at most once a week, please note this when requesting mai!

Administration

Temporary Student Certificates will be sent electronically upon explicit request by post.


invoice requesting statement

Method of request

Scanning the original signed statement to the Student / Doctoral Office e-mail address. After the emergency, the original shall be deposited.

Administration

Upon receipt of the statement, the invoice will be issued in the Neptun system and will be forwarded by post.


issuing of diploma

Method of request

For those, who are finishing their studies in the second semester of the 2019/2020 academic year, there is no need to initiate. In doctoral studies, the doctoral inaugurations and initiation of diplomas are suspended. Former students who did not obtain a diploma because of the absence of a language exam, should send a copy of the completed application form and a copy of the language exam certificate to the Student Affairs Office.

Administration

After any necessary reconciliation, the diploma and accompanying documents will be mailed by post to the permanent address in the Neptun system. For those who have not previously obtained a diploma due to lack of a language exam, the documents will be posted to the address given on the application form. In this case, the record of receipt shall be given in the acknowledgment of receipt.


decision on awarding doctoral degrees

Method of request

Initiated ex officio without specific request of the student.

Administration

The Education Directorate sends it by post to the address stored in the Neptun system.


Presentation of language exam

The scanned image of the language exam certificate must be sent from the student's email address stored in the Neptun system to the Student / Doctoral Office email address.


Requesting general information

An email or, if possible, preferably a phone call to the appropriate office.


signing student loan contract

It is not possible through the University; According to the Student Loan Center, electronic signatures can be launched from Neptun using the customer gateway. If you do not have gateway registration, you can also fill out the Loan Application via the Student Loan Direct. In this case, you will need to submit a printed credit application at larger post offices or at designated branches of cooperative banks and savings cooperatives. It is also possible to conclude the loan agreement by a power of attorney contained in an authentic instrument.
Student Loan Center Call Center: +36 1 999 99 44 (local call rates, international and domestic) Call: Mon-Fri 8am - 4pm


signing a scholarship / training contract

The Student / Doctoral Affairs Office will email the student a contract signed by the University. The student shall print and sign it, and return it to the Student / Doctoral Affairs Office's e-mail address from the email address stored in Neptun. The original contract shall be handed over bí the student to after the emergency.


incorrect bank transfer

Method of request

Administration of the transfer can be initiated

Administration

According to the voucher, identifying the item and placing it in a student account.


appealing against the University's first instance decision

Method of request

From the student email address stored in the Neptun system to the Student Appeals Board's email address (hjb@kancellaria.elte.hu). The appeal must contain at least the following: the student's name, Neptun code, address, name of the student's faculty, the identification of the decision against which he wishes to appeal, the reason the purpose of the appeal.

Administration

Within three business days, the Student Appeals Board will acknowledge receipt of the appeal. After making a decision without a personal hearing, the decision will be sent to Neptun or e-mail.


registration of a student with special needs

Method of request

A special needs report and the completed forms <coming soon> should be sent from the student's e-mail address stored in the Neptun system to the e-mail address of the Faculty Disability Coordinator. 

Administration

The Faculty Disability Coordinator issues a personalized certificate of the student's special needs and benefits, which he or she signs and scans back to the student's email address.


Requesting help from your disability coordinator for studies and exams

On the e-mail or telephone of the Faculty Coordinator; if you request an exam assistant, the request must be made no later than the fourth working day before the exam.


Neptun password

You can apply for a new password on Q-tér. If this fails, a notice can be sent to the Quaestura Office's email address (quaestura@elte.hu). 


Requesting a TAJ - Social and Health Insurence - Card (Stipendium Hungaricum, Christian Scholarship, Neighboring Countries)

Method of request

You can request it by uploading the required documents at Q-tér.

Administration

Upon request, the TAJ number assigned by the health authority will be recorded in Neptun.


making a health insurance contract

Method of request

1. UNIQA Health Insurance (Information for Stipendium Hungaricum and Christian Fellows)
As a first step, please indicate to quaestura@elte.hu that you would like to sign a health insurance contract. Our colleagues will help you filling in the contract. The contract must be returned, completed, signed and scanned to quaestura@elte.hu. After confirmation, please keep the original. After the transition period, it must also be hadled or mailed to our customer service.

2. Generali health insurance (information for third-country, self-financed students)
Please, read this carefully before applying for Generali insurance. If you decide that you would like to insure yourself, please email our office at quaestura@elte.hu to help you complete your contract and transfer. Then, you must send, complete, sign and scan the contract to quaestura@elte.hu with a proof of payment of the contract fee.

Administration

If necessary, the student has the option of requesting assistance in filling in electronically or by telephone, or failing this, the student will print out and sign the contract, which will be scanned and returned to the Quaestura Office e-mail address.


Paying adminssion fee

I can be completed by wire transfer using the account number and notice specified in the enrollment information on the faculty's website.


issuing a copy of a diploma

Method of request

You can initiate a confirmation of payment of the completed application form, the service fee (HUF 10,000) and the fee (HUF 3,000) by sending it to the email address of the Office of Studies.

Administration

The copy of the diploma will be mailed to you at the address specified on the application form. In this case, the record of receipt shall be given in the acknowledgment of receipt.


Issuing a diploma supplement duplication

Method of request

You should e-mail the completed application form, a copy of the diploma and the verification of paying the service fee (HUF 10,000) to the address  Student Affairs Office.

Administration

A duplicate of the diploma supplement with acknowledgment of receipt will be sent to the address specified on the application form. In this case, the record of receipt shall be given in the acknowledgment of receipt.


correction of a faulty diploma

Method of request

You can initiate it by sending the completed application form and the original diploma by post to the Student Affairs Office.

Administration

The coreected diploma will be mailed to you at the address given on the application form. In this case, the record of receipt shall be given in the acknowledgment of receipt.


issuing of a new diploma due to changed birth certificate data

Method of request

You can initiate by sending the completed application form, a copy of the new birth certificate and the original diploma by post to the Student Affairs Office.

Administration

The new diploma will be mailed to you at the address given on the application form. In this case, the record of receipt shall be given in the acknowledgment of receipt.


issuing a copy of diploma, diploma supplement or certificate

Copying is paused, authentic copies can be made at notaries.