SUBJECT

Title

Service Science

Type of instruction

lecture + practical

Level

master

Part of degree program
Credits

5

Recommended in

Semester 2

Typically offered in

Spring semester

Course description
  • Concepts and standards of Enterprise, Information and Software Architecture

  • Foundations  of Service

  • Electronic Services

  • Service Innovation

  • Service Design

  • Which known methods and techniques are available to design services?

  • Service Semantics

  • Service Analytics

  • Service Optimization

  • Service Co-creation

  • Service Markets

  • Service Research

  • SOA –Service Oriented Architecture

Readings
  • Cardoso, J. (2015).Fundamentals of Service Systems. H. Fromm, S. Nickel, G. Satzger, R. Studer, & C. Weinhardt (Eds.). Springer.

  • Qiu, R. G. (2014).Service Science: The foundations of service engineering and management. John Wiley & Sons.

  • Newman, S. (2015).Building Microservices. " O'Reilly Media, Inc.".

  • Familiar, B. (2015).Microservices, IoT, and Azure. Apress.

  • Nadareishvili, I., Mitra, R., McLarty, M., & Amundsen, M. (2016).Microservice Architecture: Aligning Principles, Practices, and Culture. " O'Reilly Media, Inc.".

  • Gadea, C., Trifan, M., Ionescu, D., & Ionescu, B. (2016, April). A reference architecture for real-time microservice API consumption. InProceedings of the 3rd Workshop on CrossCloud Infrastructures & Platforms(p. 2). ACM.

  • Thomas Erl, Service-Oriented Architecture Concepts, Technology and Design, 2005, Pearson Education

  • Perks, Col., Beveridge, Tony, Guide to enterprise IT architecture, Springer-Verlag New York., ISBN 0-387-95132-6, 2003 .

  • Daniel Minoli, Enterprise Architecture A to Z Frameworks, Business Process Modeling, SOA, and Infrastructure Technology, Auerbach Publications, Taylor & Francis Group, ISBN 978-0-8493-8517-9, 2008

  • Martin Op ’t Land, Erik Proper, Maarten Waage, Jeroen Cloo, Claudia Steghuis, Enterprise Architecture, Creating Valueby Informed Governance, Springer-Verlag Berlin Heidelberg, ISBN 978-3-540-85231-5, 2009

  • Marc Lankhorst et al., Enterprise Architecture at Work, 2005, Springer-Verlag Berlin Heidelberg, ISBN-10 3-540-24371-2

  • Open Group, TOGAF® Version 9.1,http://pubs.opengroup.org/architecture/togaf9-doc/arch/

  • Maglio, P. P., Kieliszewski, C. A., & Spohrer, J. C. (2010).Handbook of service science(p. 143). New York: Springer.

  • Demirkan, H., Spohrer,J. C., & Krishna, V. (2011).The science of service systems. New York: Springer.